Cancellation policy
This policy outlines the purchase options available for our products, along with terms for modifying or cancelling your orders.
1. One-Time Purchases
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Order Modifications & Cancellations: Orders for one-time, non-subscription purchases may be canceled or modified within 1 hour of placing the order by contacting our customer support team.
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Processed Orders: Once an order enters fulfillment or has been shipped, it cannot be canceled. You may instead return eligible unopened items in accordance with our Return & Exchange Policy upon arrival.
2. Subscription Plans
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Billing Schedule: Recurring subscriptions are billed automatically on the 1st day of each month.
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Cancellation Deadline: You may cancel your recurring subscription at any time. To avoid being charged for the upcoming month, you must submit your cancellation at least 24 hours prior to the 1st of the month through your account portal or by contacting customer support.
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Late Cancellations: Cancellations requested on or after the 1st of the month will take effect starting with the next billing cycle. You will still receive the current month’s shipment for the charge that has already been processed.
3. Prepaid / Multi-Month Subscription Bundles
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Prepaid Commitments: If you purchase a 3-month or 6-month prepaid subscription bundle at a discounted rate, the full commitment amount is non-refundable once the first box has shipped.
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Auto-Renewal Opt-Out: You can turn off auto-renewal for your prepaid plan at any time during your active commitment. Your remaining scheduled shipments will continue to arrive, but your plan will not automatically renew at the end of the term.
4. How to Cancel
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Self-Service: Log in to your account, navigate to Manage Subscriptions, select your active plan, and click Cancel Subscription.
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Support Request: Email our customer support team with your name and order/account details. Written cancellation requests must be sent prior to the cut-off deadline to ensure timely processing.