Refund policy

RETURN AND EXCHANGE POLICY

We want you to love every box you receive, but due to the curated nature of our monthly shipments, please review our return and exchange guidelines below.

1. General Return Policy

  • Final Sale Items: Because each monthly box is curated and shipped based on active billing cycles, standard monthly subscription boxes are final sale and cannot be returned for a refund.

2. Damaged or Defective Items

  • Reporting Window: If an item within your box arrives damaged, defective, or broken, you must notify customer support within 14 days of delivery.

  • Resolution: Damaged items are eligible for a direct replacement of the exact item. If the item is out of stock, a store credit or equivalent replacement will be provided.

  • Proof Required: Please include photos of the damaged item and its packaging when reaching out to support.

3. Exchanges

  • Item Exchanges: We do not offer general item-for-item swaps or custom substitutions for individual items inside a monthly box. Contact customer support if there is an issue with any items in your box.

  • Defective Exchanges: Exchanges are exclusively processed for items that arrive broken or defective, subject to the 14-day reporting window mentioned above.

4. Cancellation Impact on Shipments

  • If you cancel your subscription before the last day of the month, you will not be billed on the upcoming 1st, and no further boxes or return obligations will apply.

  • Orders processed on or after the 1st of the month are tied to that specific month's fulfillment and cannot be cancelled or refunded post-billing.