Shipping policy

1. Shipping Cost & Structure

  • Flat-Rate Shipping: We offer a simple, transparent flat-rate shipping fee of $7.99 applied to every monthly subscription box.

  • Billing Integration: The shipping fee is billed automatically alongside your subscription charge (Tier 1 or Tier 2) on the 1st of each month.

2. Processing & Delivery Schedule

  • Fulfillment Window: Monthly boxes are packed and handed over to our shipping carriers following successful payment processing on the 1st of the month.

  • Transit Time: Standard domestic transit times typically range from 3 to 7 business days depending on your location.

3. Address Management

  • Update Window: To ensure your upcoming box reaches the correct destination, any shipping address changes must be updated in your online account portal prior to the 1st of the month.

  • Incorrect Addresses: We are not responsible for shipments sent to outdated or incorrect addresses submitted prior to the monthly billing cycle. Additional reshipment fees may apply for packages returned due to invalid addresses.

4. Tracking & Exceptions

  • Tracking Information: A tracking number is emailed once your box leaves our fulfillment facility.

  • Lost or Damaged Deliveries: If your package is marked as delivered but cannot be located, or if components inside your box arrive damaged, please reach out to customer support within 7 days of delivery so we can resolve the issue.